BPO is the practice of contracting with an external service provider to carry out a specialized task. BPO has caused a stir around the globe. From Southeast Asia to North America, the industry never felt the lack of external service providers. The industry has had access to external service providers from Southeast Asia to North America. In the last 20 years, outsourcing has become increasingly common in both Canada and the U.S. Here are several BPO companies in Canada that are present in the market. So here we are going to list out the top 10 BPO companies in Canada.
The country has scenic locations, generous hospitality, and diversified culture. It also has hundreds of companies that offer outsourcing services to its neighbors.
List of Best BPO companies in Canada:
List of top 10 BPO companies in Canada:
Sure Call Contact Center
A company that covers all bases, Sure Call Contact Centre offers back-office support and front-end support. The company drives its mission home. Its headquarters are located in Calgary, Canada, and it also has offices in Denver. Services such as answering, telemarketing, and other inbound services are provided by call centers. It is one of the Top 10 Bpo Companies in Canada.
One of SureCall’s clients is a food processing company. The SureCall customer service representatives are knowledgeable enough to answer the customers’ inquiries, concerns, and complaints.
- Location : Calgary, Canada
- Website: https://surecallcc.com/
- Employees: 50-250
Lead Generators International
The company was founded in 1992 and provides business-to-business telemarketing services. Located in Burnaby, Canada, this 11- person team offers telephone lead generation, appointment setting, and mail list procurement. An engineering and IT company engaged Lead Generations International to generate leads. An increase in sales was attributed to their services. It is also Comes under one of the Top Bpo Companies in Canada.
With a headquarters in Vancouver, Lead Generators International can provide lead generation, telephone surveys, and a variety of other B2B telemarketing services to their clients.
- Location : Burnaby, Canada
- Website: https://themanifest.com/
- Employees: 10-50
Martal Group
A sales agency based in San Francisco and Oakville, Canada, Martal Group is comprised of experts in sales. With 34 employees and a history of serving technology companies in the SaaS Enterprise software, and IT sectors, the company was founded in 2009. Outbound lead generation, appointment setting, account management, and sales services are some of their offerings. It is amongst the best Bpo Companies in Canada.
As one of Canada’s fastest-growing B2B lead generation companies, Martal Group remains a market leader. A growing number of people work with the organization every day, enabling it to work with some of the biggest names in the industry.
- Location : San Francisco and Oakville, Canada
- Website: https://martal.ca/
- Employees: 50–250
Aidey
The company was founded in 2017 in Tel Aviv, Israel, and provides business process outsourcing services. A company managed by more than ten individuals, they provide IT managed services, IT consulting, and voice services alike to small and medium businesses. This is considered as Top and best Bpo Companies in Canada.
As part of Aidey’s diverse offering, which includes Customer Service, Technical Support, Sales Development, and Outbound/Inbound Sales, several brands use Aidey.
- Location : , Canada
- Website: https://aidey.net/
- Employees: 10-50
24-7 Intouch
The company has its headquarters in Winnipeg, Canada. With a team of more than 2,000 professionals, the company specializes in business and financial services as well as non-voice BPO. Across the globe, the company provides a range of services, from live chat channels to content moderation. This is one of the Largest Bpo companies in Canada.
The company provides value-driven solutions to its global customer base since more than 20 years ago.
- Location : Winnipeg, Canada
- Website: https://24-7intouch.com/
- Employees: 10,000+
Paradigm Quest Inc
Business Process Outsourcing firm Paradigm Quest Inc. Is a leader in the mortgage industry in Canada. In 2005, it was launched. The company is located in Toronto, ON, Canada, and its industry is Activities Related to Credit Intermediation industry. Paradigm is one of the top Bpo companies in Canada.
A pioneer in business process outsourcing in Canada, Paradigm Quest has established 17 mortgage brands across Canada.
- Location : Toronto, ON,, Canada
- Website: https://www.paradigmquest.com/
- Employees: 50-250
The Commalert Group
The Edmonton, the Canada-based Company, founded in 1993, provides voice services. Comment Group was contacted for after-hours support and on-call services 24 hours a day. This is one of the leading and outstanding Bpo companies in Canada.
Our first applications were for critical sour gas wells, which we used for more than 20 years.
- Location : Edmonton, Canada
- Website: https://commalert.com/
- Employees: 50-250
Canada Direct
The company is headquartered in Dorval, Canada. Outbound marketing is something Canada Direct does. Since 1987, the company has employed 40 people who specialize in voice services and a few back-office services. Business services, financial services, and consumer goods and services are the industries they serve primarily. Canada Direct is very oldest and largest Bpo company in Canada.
This organization provides a wide range of services that are customized to fit the needs of its clients. The company uses its exceptional Voice Assistant Solution (VAS) technology to provide the company’s quality services from inbound to outbound channels.
- Location : Dorval, Canada
- Website: https://canadadirect.ca/
- Employees: 250-1000
Fusion BPO Services
A global business process outsourcing company based in Montreal, Canada, Fusion BPO Services was established in 2004. They offer both voice and non-voice BPO services as well as transcription services. The company conducted surveys, market research, and telephone campaigns. This is one of the famous BPO companies in Canada.
The company provides a wide range of quality assurance, voice processes, order-taking, and related services via bilingual employees with postsecondary education.
- Location : Montreal, Canada
- Website: https://www.fusionbposervices.com/
- Employees: 10,000+
Seologist
Toronoto- based Seologist specializes in search engine optimization. Founded in 2003, the company provides a range of services, including SEO, email marketing, social media, web development, and voice services, to businesses, financial institutions.
Search engine optimization is a long-term strategy for marketing that has an unbeatable return on investment when properly set up. We can take your business to the next level by providing a comprehensive range of services and a thorough execution plan. This is primarily innovative Best BPO companies in Canada.
- Location : Toronoto, Canada
- Website: https://www.seologist.com/
- Employees: 10-50
List of top 10 BPO companies in Canada:
| S | Name | Founded | Website |
| 1 | SURE CALL | 2001 | https://surecallcc.com/ |
| 2 | LEAD GENERATORS INTERNATIONAL | 1992 | https://themanifest.com/ |
| 3 | MARTAL GROUP | 2009 | https://martal.ca/ |
| 4 | AIDEY | 2017 | https://aidey.net/ |
| 5 | 24-7 INTOUCH | 2018 | https://24-7intouch.com/ |
| 6 | PARADIGM QUEST | 2006 | https://www.paradigmquest.com/ |
| 7 | THE COMMALERT GROUP | 1993 | https://commalert.com/ |
| 8 | CANADA DIRECT | 1987 | https://canadadirect.ca/ |
| 9 | FUSION BPO SERVICE | 2004 | https://www.fusionbposervices.com/ |
| 10 | SEOLOGIST | 2003 | https://www.seologist.com/ |
Conclusion:
These are some of the top 10 Bpo companies in Canada. Many companies do not possess in-house expertise for particular business processes, and BPO services firms offer that expertise. These companies are the best in Canada. These companies conducted surveys, market research, and telephone campaigns.
Disclaimer -We have collected this information from our direct sources, various trustworthy sources on the internet and the facts have been checked manually and verified by our in-house team.