The introduction of ChatGPT shifted AI usage worldwide, as firms focused on customer service and IT efficiency. Indian IT leaders such as Infosys and IBM are implementing generative AI projects focused on responsible AI, responsible AI regulation, and hybrid cloud models to drive digital transformation.
India Adopting Gen AI
The Indian businesses are targeting the customer service and customer experience domains where they can blend the capabilities of Gen AI technology with IT automation. For instance, Infosys is currently working on 200 use cases associated with Gen AI and claims to educate 6 out of 8 of its employees in this technology at some level. Tata Consultancy Services (TCS) also foresees little demand for call centers in Asia within a year, which is an industry that holds over five million jobs.
IBM’s Approach to Responsible AI
IBM’s AI strategy is based on four core beliefs which are openness, trust, target, and empowerment. It could be considered the company’s four key values. With partners, IBM works with large, mid-sized customers to advance their Gen AI initiatives by providing the value of Watson, an AI and data system of IBM.
Responsible AI adoption and the effectiveness of governance frameworks are crucial to IBM’s approach Watson management, which is part of IBM Watson, is intended to deal with the governance of Gen AI and machine learning models. It also provides robust governance, risk management, and compliance solutions, including configurable dashboards, risk assessments, and analytics, to monitor model health, quality, and ethics.
Hybrid Cloud Adoption in India
India is the global leader when it comes to the use of AI in the workplace, as 59% of large-scale enterprises in the country are currently using artificial intelligence (AI) in their operations. Furthermore, a similar picture emerges from India where 64% of the hybrid cloud users have an official and comprehensive policy and framework for the deployment of Gen AI across the organization. However, the challenges that were formerly limiting the development of hybrid cloud technologies are now preventing the introduction of Gen AI.
By-Design Approach
Businesses need to move towards a by-design strategy to hybrid cloud within 2024. And while a large number of Indian companies have adopted cloud infrastructures many of them operate in isolation. This is important, as a by-design approach allows decision-makers to focus on digital transformation, AI, and automation strategically. This approach is based on the understanding of different business and IT workloads that help in strategic workload placements and establish the right environment for data.
Conclusion
The current nature of technology in India reveals that organizations are actively embracing Gen AI, which is backed by responsible measures, sound governance, and customer-centricity. More and more companies turn to hybrid cloud solutions, thus, preparing for a future with AI and automation at the forefront.
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