Cloud Call Center Providers are companies that offer cloud-based solutions for managing and operating call centers. Unlike traditional call centers that require on-premises equipment, cloud call centers use internet-based software and infrastructure hosted on the cloud. This means businesses can manage customer service and support calls from any location without the need for extensive hardware or on-site setup.
According to the Global Contacting Survey 2021, only 32% of companies ran cloud call centers in 2020. In the present scenario, customers have switched to the digital world. So, to fulfill customer needs, businesses also have to move to cloud call centers. Cloud call center providers eliminate the need for physical infrastructure, and it is very important to strengthen customer satisfaction in all businesses.
The entrance of cloud call center providers has aided many businesses in becoming well-organized. In this article, we are going to discuss the top 10 cloud call center providers in India. Check the list below
List of Top 10 cloud call center providers in India:
| Sl.No. | Name | Headquarters | Website |
| 1 | Knowlarity | Singapore | https://www.knowlarity.com/ |
| 2 | Exotel | Bangalore, India. | https://exotel.com/ |
| 3 | Ozontel | Hyderabad, India | https://ozonetel.com/ |
| 4 | Servetel | Gurugram, India | https://www.servetel.in/ |
| 5 | M cube | Bangalore, India | https://www.mcube.com/ |
| 6 | Ameyo | Gurgaon, India | https://www.ameyo.com/ |
| 7 | Bay talkitec | Chennai,Tamilnadu | http://www.baytalkitec.com/ |
| 8 | Big V telecom | Pune, India | https://www.bigv.in/ |
| 9 | My operator | New Delhi, India | https://myoperator.com/ |
| 10 | Mob texting | Bangalore, India | https://mobtexting.com/ |
Knowlarity
Knowlarity is a Singapore-based cloud call center provider and one of the top 10 cloud-based call center providers in India. Initially, it was headquartered in Gurgaon, India, but later, in 2013, it shifted to Singapore. Knowlarity was founded in 2009 by Ambarish Guptha and Pallav Pandey, which has more than 15,000 paying business customers,300+ employees, 1000 partners, and eight offices in India. Knowlarity provides solutions to businesses in southeastern and Middle Eastern markets. They are well known for their innovation and process excellence.
Their products include a super reception list, click-to-call, virtual numbers, call center solutions, and more. This company was sighted with various awards and achievements, including the Amazon Excellence award, silicon India Startup of the Year and Nasscom Emerge 50, etc.
Rating 3.5
Website https://www.knowlarity.com/
Exotel
Exotel is Asia’s largest cloud call center provider, having specialized features including IVR, call recording, small call routing, easy lead management, etc. They offer services to small and medium entrepreneurs in India and South East Asia. This company was founded in 2011 by Shivakumar Ganeshan, Ishwar Sridharan and Siddharth Ramesh and headquartered in Bangalore, India.
In 2015, Exotel acquired social media start-up Croack. to strengthen its line of products in Voice. The company currently handles more than 5 million calls a day with over 18000 companies. Their products include number masking, lead assist, virtual number, IVR, SMS, and call recording software.
Rating 4.3
Website https://exotel.com/
Ozonetel
Ozonetel is one of the top 10 cloud call center providers in India, providing project and program management solutions, planning and preparation, solution deployment, education & knowledge transfer, and solution assurance services. Ozonetel was established in 2007 by Atul Sharmachaitanya and Murthy Chintalapati, headquartered in Hyderabad, India. They offer a variety of pure, hybrid, and private cloud solutions to suit all sized contact centers. The company has 5000 + customers across India. They provide customer experience via all channels like emails, SMS, chat, social media, and more to reach, support, and engage customers.
Rating 4.5
Website https://ozonetel.com/
Servetel
Servetel is a Gurugram-based cloud call center established in 2017. This is one of the top 10 construction companies in India that ensures stable and efficient communication with their customers. The company executes its services through products like voice toll-free number call broadcasts, IVRS, etc. It is a privately owned company that has a vision to reinvent and virtualize the world’s telecommunication infrastructures. Servetel’s features include best-in-class HD quality, reduced cost, flexible and scalable plans, 100% customer satisfaction, and 24×7 technical support.
Rating 4.0
M cube
M cube is a Bangalore-based cloud call center provider established in 2006 that provides call center services in 106 countries. Their Services include call tracking, call recording, multi-level IVRS, toll-free number, autodialer, lead management, and more. M cubes features include an automated helpline, business telephony system, integration reporting, scalability, multi-level IVR, intricate coding, and technical knowledge.
Rating 4.7
Website https://www.mcube.com/
Ameyo
Ameyo is one of the top 10 cloud call center providers in India, and it is headquartered in Gurgaon, India. Ameyo was founded in 2003 as Drishti Soft Solutions Private Limited by Bishal, Sachin Batia, and Nayan Jain. Later it was rebranded in 2010 as Ameyo. They execute their services with a vision to build world-class enterprise projects in India. Ameyo provides several services, including voice chat and video, that can automate the customer engagement experience in contact centers. Ameyo has a mission to be amongst the most respected technology companies by bringing together the brightest people in industry and academia. They have 2000+ customers, 500+ employees, and offices in major cities in the US, India, and the Philippines.
Rating 3.9
Website https://www.ameyo.com/
Bay talkitec
Bay Talkitec is a leading cloud call center provider and one of the top 10 in India. Bay Talkitec was founded in 1991 by Arunan Devadoss and Shekar Krish and is headquartered in Chennai, Tamilnadu. Bay Talkitech is a nongovernmental company that specializes in IVR and contractive voice response. They provide services including contact center applications, mobile value-added solutions (VAD), VoIP, voice logger, video messaging applications for 3G networks, contact center applications, and more. They are pioneer in media convergence applications and have made a name for themselves in the list of top service providers.
Rating 3.8
Website http://www.baytalkitec.com/
Big V telecom
Big V Telecom is a cloud call center provider established in 2008 and headquartered in Pune, India. It is one of the top 10 cloud call center providers in India and offers affordable and simpler telephony solutions to all businesses. This is a private company that specializes in cloud telephony, customized automated call centers, single-number contact for all stakeholders, audio profiles, toll-free websites, IVR, and more.
Over the years they have achieved many awards including the Aegis Graham award in 2012 for innovative managed service.
Rating 3.7
Website https://www.bigv.in/
My operator
My operator is one of the top 10 cloud call centers in India. It was established in 2013 by Ankit Jain and is headquartered in New Delhi, India. My operator is India’s first cloud-based call management solution provider. They provide services like IVR solutions, toll-free numbers, call reporting, call recording, etc. My operator has a vision to empower businesses of all sizes. They work with 6000+ clients and provide solutions like call masking, call information, and multi-store.
Rating 4.2
Mob texting
Mob texting is one of the top cloud-based call centers in India, founded in 2012 by Ajay Gupta and Brijesh Kashyap. Mob texting is a private company headquartered in Bangalore, India. They provide services in various sectors like education, tourism & travel, hotels & resorts, advertisements & media agencies, automobiles & dealers, gym & health clubs, and more. Mob texting provides multi-channel communication services like SMS bots, RCs, WhatsApp, etc. They specialize in voice bots, cloud telephony, bulk SMS, authentication, IVR, API, and more.
Rating 4.5
Website https://mobtexting.com/
Conclusion
With the growing importance of remote work and flexible operations, cloud call center solutions have become essential for maintaining smooth communication and fostering customer loyalty. The providers listed are not only setting benchmarks in technology and service but also empowering Indian businesses to compete on a global scale. As more companies adopt cloud call center services, this sector will continue to evolve, further enhancing customer engagement and operational efficiency.
Disclaimer – We have collected this information from various trustworthy sources on the Internet, and the facts have been checked manually and verified by our In House team.
