Berlin-based startup, Synthflow, has recently announced the completion of its $7.4 million seed round to help power its disruptive SME-focused platform. Synthflow is an artificial intelligence voice assistant that hopes to save the time of SME owners with tasks that they do repeatedly. One of the main differences of their proposition is that they are a no-code platform which makes it easier for people without technical skills.
Seed Funding and Growing Customer
The latest funding round takes Synthflow’s aggregate funding to $9.1 million. Investors know that generative AI tools have great potential when it comes to improving efficiency. Since the soft launch in December 2023, Synthflow has attracted almost 1,000 customers registering double-digit monthly growth.
Language Expansion
In contrast to the conventional call center industry, Synthflow is a one-stop solution provider for SMEs. Their AI voice agents start from appointment scheduling to call handling and other tasks. Originally designed for English, it is now possible to use Synthflow in German and French, although the latter is currently in development. The European markets are also of interest to them.
SMEs and Synthflow
Small-capacity businesses realize significant returns on investment from automating their key activities. For example, think about a one-person handyman who can now take calls without disconnecting from jobs or a dentist who can schedule appointments any time of the day. As it pertains to Synthflow’s voice assistance it also offers affordability, dependability, and efficiency.
Vision and Mission of Synthflow
Synthflow dreams of a future in which small and medium-sized enterprises can use artificial intelligence without many problems. They strive to help resource-constrained organizations by offering the best no-code platforms to improve productivity and efficiency. The goal of Synthflow is to save the time of entrepreneurs who are focused on daily business operations by automating some of the processes. They make call handling, appointment setting, and other crucial organizational processes possible through the use of AI Voice Assistance. Their mission covers even AI democratization.
Synthflow uses a browser-based setup where people with little to no coding backgrounds can develop and launch AI agents. They can leverage AI solutions without the associated complications for their operations. In comparison to conventional call centers, Synthflow provides a full-service solution. From responding to customer phone calls to attending to customers through dial-in orders, the voice agents offer a seamless and consistent service.
Markets remain the main focus of Synthflow as it develops new languages to suit different markets. English is still the primary version but they also offer a German and French version that are still in beta. Synthflow’s vision is to make AI work and become easily implemented and adopted in SME operations Their mission on the other hand focuses on the objectives of ease, effectiveness, and customer orientation.
Challenges SMEs might face with AI adoption
Data is at the core of any artificial intelligence system and must be of good quality to produce the intended results. SMEs can find it challenging to collect data, analyze it, and keep the data accurate and up-to-date. If data is missing or unreliable, an AI model is likely to produce unsound outcomes. However, the integration of AI with other existing systems may pose a lot of challenges. This means that SMEs may run into compatibility problems particularly when their existing systems do not have the appropriate interfaces for direct integration with AI applications.
To overcome these barriers, it is necessary to understand that organizational culture is not very receptive to change. Employees may be reluctant to accept AI because they fear that machines will replace them or they are unsavvy toward technological advancements. Gaining control of this resistance calls for proper change management and training sessions. SMEs are usually characterized by limited budgets and available resources compared to large companies.
The introduction of AI can also prove expensive, especially in the procurement of new tools and educating the employees on their use. Coordinating these constraints whilst reaping the benefits of AI is a tricky thing. These are the key areas that need to be addressed in terms of planning and investment as well as organizational culture change in order to unlock the potential of AI for the growth and competitiveness of SMEs.
Conclusion
Synthflow Ltd.’s strategic direction for the next three years includes investing in research and development, improving product usage, and expanding its share of the SME market. That’s all for now as this Berlin-based startup and other players in the no-code space bring out more product advancements. Hakob Astabatsyan, the CEO of Synthflow, writes that the goal is to achieve ‘customer satisfaction through elegance’.
Image Source: Synthflow AI
